SHIPPING & RETURN
Order Changes
and Refunds
Changes,
Cancellations and Refunds
As our products
are custom made, they are not suitable for resale in the ordinary course of
business. Therefore, it is important that you are sure of your decisions before
finalizing your purchase. We are happy to change or cancel orders as long as
you contact us within 24 hours from the date and time the order was placed.
Please send an email to our Customer Service department at
windowfit@beryhome.com to process any changes or cancellations. Below are some
points about how we handle cancellations and changes:
Since production
typically starts in the morning after the order is placed, cancellations and
changes can only be made within a period of 24 calendar hours after your online
order is finalized.
Address changes
are not permitted once the manufacturer has shipped your product.
Your money will
be refunded if you cancel your order during this 24 calendar-hour period.
Under no
circumstance can we either refund any money or issue any credits for a credit
card purchase if the cancellation or change occurs at any time beyond this 24
calendar-hour period.
On extremely
rare occasions there may be delays caused by out-of-stock materials, shipping
delays, temporary factory overload, holidays, or other factors beyond our
control. You will be informed in the event of a known delay and related
notification sent to us by the manufacturer.
We reserve the
right to reject any order, at our discretion.
Inspection of
Merchandise
IMPORTANT: Please notify
us within 7 calendar days from the delivery to your home if your merchandise is
damaged in shipping, made incorrectly, or has any manufacturer defects. We will
have the damaged merchandise either repaired or replaced for you free of
charge. If you do not notify us within this 7-day period, we will not be able
to do so. All damaged shipments must be signed for as damaged.
Shipping
Information
We want your
ordering experience to be as simple as possible, which is why we offer free
shipping to the contiguous United States.
For oversized
products (70" or more in width or height), we'll contact you by phone and
email to collect a shipping fee.
Other Notes on
Shipping:
No shipments can
be made to PO Box addresses.
No shipments can
be made to military bases outside the continental United States (APO and FPO
addresses).
Most products
are shipped directly from the factories to your address for the fastest service
possible.
Address changes
are not permitted once the manufacturer has shipped your product.
All delivery
times listed on WINDOORFIT.COM website or on any other WINDOORFIT.COM material
(ads, direct mail, emails, etc.) are estimates.
Multiple
Shipments
We ship products
to you for the convenience of shipment for the fastest delivery, so partial
shipment is possible. That means you may receive multiple shipments for the
same order. That way, you’ll get each product as soon as possible.
Oversized
Shipments
For shipments
that must be sent via common carrier (usually blinds more than 70" wide),
the carrier will call you to schedule delivery. Your package will not be
delivered until you have confirmed a delivery time. If you do not schedule
within 3 days from the carrier’s attempt to call, you’ll be charged storage
fees on a per-day basis. Once fees begin, 3 more contact attempts will be made
before your order is destroyed.
Therefore it is
very important that you provide a valid contact number when you place the
order, and that you answer or respond promptly to contact attempts from the
freight carrier or -WINDOORFIT.COM
We highly
recommend that you inspect all oversized packages for damage.
Product(s) with
minor damage may be able to be used and should be accepted and noted.
You have 7 days
to report any unusable product for a remake. Please contact us within 7 days
from receiving your package if you think you need a remake.
If your package
is too large to be shipped by UPS or FedEx, we will ship it from the
manufacturer’s facility to your front door (in common cases) via freight
carrier. (Please note: Carriers do not typically deliver to apartments or
condos within multi-unit buildings.)
All shipping and
packaging materials, including pallets used for large shipments, will be
disposed by customers.
Freight Damage
and Missing Parts
Upon receiving
your products, please be sure to inspect the boxes carefully and alert your
driver to any observed damage. Please do not discard the boxes if you find any
damaged items. We highly encourage you to take pictures of the damage, as it is
likely that the carrier will ask for the pictures to process your claim.
Please contact
us within 7 calendar days from the delivery date to report any freight claims
to Blinds.com Customer Service.
If any parts are
missing from your order (including installation materials such as screws and
brackets), please contact us within 14 calendar days and we’ll help you get
replacement parts.
Delivery Times
Delivery times
given are estimates based on the time it takes for normal production and
shipping, and may vary depending on the product.
Estimated
delivery times include working days starting from our receipt of your completed
order, with weekends, holidays and factory closing days excluded.
On occasion,
delays may also be caused by backordered merchandise, factories slowing or
stopping production to take inventory, temporary factory overload, or other
unforeseen problems.